Exchange & Cancellation Policy

At Elite Edition, we are committed to delivering an exceptional shopping experience, with every order carefully prepared and quality-checked before it leaves our hands. We understand that sometimes an exchange may be necessary, and our policy is designed to make the process as seamless as possible.

Cancellation Policy

We understand that plans can change. If you wish to cancel your order, please submit your cancellation request before the order has been shipped.

Once an order has been shipped, it can no longer be cancelled through our website. In such cases, the order will be subject to our applicable Exchange Policy.

Exchange Policy

We gladly accept exchange requests in the following eligible situations:

1. Wrong Product Received

If you receive an item that is different from the product originally ordered, you may request an exchange.

2. Damaged or Defective Product

If the product arrives damaged or has a manufacturing defect, you may request an exchange, subject to verification.

3. Size-Related Issues

Size-related concerns are eligible for exchange only and are not eligible for a refund. Replacement is subject to the availability of the requested size.

Non-Eligible Exchange Requests

To maintain the quality and hygiene standards of our collections, exchanges will not be accepted for:

• Change of mind or personal preference.
• Preference for a different color, design, print, or fabric.
• Any reason other than receiving a wrong, damaged, or defective product.
• Customized or personalized products.
• Products that have been used, washed, altered, damaged, or otherwise do not meet our return condition requirements.

Our Exchange Process

We aim to make every exchange as convenient as possible.

Step 1 - Request Approval

Once your exchange request is submitted, our team will review the request and supporting details. Upon approval, a pickup will be arranged within 1–2 working days.

Step 2 - Product Pickup

The eligible product will be collected from the delivery address.

Step 3 - Quality Inspection

Once picked up, the parcel may take up to 15 days to reach our warehouse. Upon receipt, the product will undergo a detailed quality inspection.

Step 4 - Exchange Confirmation

The exchange will be processed only after the returned product successfully passes our quality inspection and the replacement product is available in stock.

Essential Exchange Conditions

For an exchange to be accepted, the product must:

• Be unused, unwashed, and in its original condition.
• Retain all original tags and labels.
• Be returned with its original packaging and accessories, wherever applicable.
• Be free from any signs of wear, alteration, washing, damage, stains, perfume, or other usage.
• Have the exchange request raised within the 3-day eligible exchange period specified on the respective product page.
• Products that are missing original tags or packaging, or that show signs of use or alteration, may not be accepted during the quality inspection.

Stock Availability

All exchanges are subject to the availability of the requested replacement product or size.

If the desired replacement is unavailable, we may be unable to fulfil the requested exchange.

A Note from Elite Edition

Every piece is prepared with care and attention to detail. We kindly request that you retain the product in its original condition until your exchange request has been successfully reviewed.

By placing an order with Elite Edition, you acknowledge and agree to the terms outlined in this Exchange & Cancellation Policy.

For any assistance with your exchange or cancellation, our Customer Support Team is available exclusively via WhatsApp.